Shipping & Returns

Shipping Policy

Marcy's Trinkets & Treasures offers FREE shipping within the United States on orders over $50.00. Most in-stock items are typically shipped within 2–3 business days via USPS. You will receive a shipping confirmation email with tracking information once your order has been shipped.

International Shipping

We are pleased to offer shipping to select international destinations.

International orders may be subject to customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country or shipping carrier. These charges are not included in the purchase price or shipping charges collected at checkout and are the sole responsibility of the buyer.

Marcy's Trinkets & Treasures has no control over these charges and cannot predict or guarantee the amount that may be assessed. Please check with your local customs office for additional information before placing an order.

International delivery times may vary due to customs processing and are outside of our control.

In the event that an item is out of stock, you will be promptly notified and delivery may require additional time. If your order includes items with different availability times, your complete order will ship once all items are available.

Once a package has been accepted by the shipping carrier and tracking has been provided, delivery times are the responsibility of the carrier. Once tracking confirms a package has been delivered, Marcy's Trinkets & Treasures cannot be held responsible for lost, stolen, or misdelivered packages. Please ensure that your delivery location is secure.

For made-to-order and personalized items, please allow 2–6 weeks for production and shipment. If your order includes additional in-stock items, all items will be shipped together unless otherwise requested.

Returns & Exchanges

If you are not 100% satisfied with your purchase, you may request a return within 15 days of receiving your order.

To request a return, click the button below to obtain a Return Authorization (RA) Number. Please include the reason for your return. Returns received without an RA Number may not be accepted and, if refused, will be returned to the sender.

Shipping charges are non-refundable. Customers are responsible for all return shipping costs.

International Orders

International customers are responsible for any customs duties, import taxes, brokerage fees, VAT, or other charges imposed by their country or shipping carrier.

If an international order is refused or returned due to unpaid customs duties, taxes, brokerage fees, or other import-related charges, the original shipping charges are non-refundable. Any return shipping costs, customs charges, brokerage fees, or other expenses assessed to Marcy's Trinkets & Treasures by the shipping carrier may be deducted from any applicable refund.

Refunds will not be issued until the returned merchandise has been received and inspected.

Returns must be in unused condition and include all original packaging, jewelry cards, tags, gift boxes, and any other items originally included with the order.

No refunds or store credit will be issued for merchandise returned in used, damaged, or incomplete condition.

Please note that all personalized and custom-made items are FINAL SALE and are not eligible for return or exchange unless they arrive damaged or defective.

Although every item is carefully inspected before shipment, it is the buyer's responsibility to inspect their order promptly upon delivery. If you believe an item is defective or was damaged during shipment, please contact us as soon as possible so we can resolve the issue. Because every piece sold by Marcy's Trinkets & Treasures is handcrafted, slight variations and minor imperfections are a natural part of the handmade process and are not considered defects.

Marcy's Trinkets & Treasures reserves the right to refuse any return or exchange that does not comply with this policy or is determined to be unreasonable.

 

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